INSIGHTS

Field notes from telecom & IT transformation programmes.

We publish anonymised, experience-based insights to help teams have better conversations about their networks, platforms and operating models.

Network modernisation

Five patterns for upgrading networks without disrupting customers.

What we've learned from programmes where legacy and modern infrastructure had to coexist for years — and how to stage the change.

  • Choosing the right pilot clusters
  • Planning coexistence between generations
  • Tracking customer impact, not just KPIs
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Cloud & IT

Making hybrid cloud feel simple for operations teams.

Moving to cloud is one thing; operating it calmly at scale is another. We explore patterns that keep complexity behind the scenes.

  • Standardising environments and pipelines
  • Designing observability from day one
  • Aligning cloud roadmaps with business cycles

Operations & culture

Why NOCs fail — and how to redesign them.

Architecture isn't the only reason networks struggle. We look at handovers, incentives and collaboration inside operations centres.

  • Designing roles and rotations for clarity
  • Creating shared views across teams
  • Making post-incident reviews actually useful